Fulfillment Policy
Mascot Freight LLC
Mascot Freights is a professional truck dispatch company offering freight dispatching and load management services to trucking carriers across the United States. Our services are digital in nature and are provided remotely through communication platforms, email, and telephone. We do not ship physical goods. Below are our complete fulfillment policies to ensure transparency and clarity for all our carrier partners and clients.
1. Refund Policy
Due to the nature of our services, we do not offer refunds for services already rendered. Clients are billed either weekly or monthly, and once our team has begun providing dispatch services (including booking loads, negotiating rates, or coordinating logistics), those service hours are considered consumed.
However, if a client is unsatisfied with the quality of service due to a proven fault on our end (such as double-booking, failure to dispatch, or miscommunication resulting in load loss), we may offer a partial credit or service extension, subject to review and approval by management.
For refund-related concerns, please email us at info@mascotfreights.com within 5 business days of the incident.
2. Shipping or Delivery Policy
Mascot Freights does not deliver physical goods. All services provided are digital and include load booking, broker communication, rate negotiation, and document management.
Service delivery timelines are as follows:
Onboarding of New Carriers: Within 1–2 business days of contract signing and submission of carrier documents (MC, W9, Insurance, Voided Check).
Dispatching Services: Provided daily, Monday to Friday, in accordance with the U.S. freight market and business hours. Weekends are optional based on client preference.
3. Return Policy and Process
As we do not sell or ship tangible goods, a return policy is not applicable.
However, clients may discontinue the use of our services at any time, and any disputes about overcharges or unsatisfactory services should be brought to our attention within 7 days. All concerns will be reviewed on a case-by-case basis to ensure fair resolution.
4. Cancellation Policy
Clients may cancel their dispatching services with Mascot Freights by providing a minimum 2 business days’ written or verbal notice to our team.
If payment has already been made for the week/month, and services were not rendered during the cancellation period, we may issue a pro-rated credit for unused days, which can be applied to future services.
Subscriptions or retainers (if any) are not refundable unless otherwise agreed upon in the initial service contract.
5. Legal or Export Restrictions
Mascot Freights does not provide services to carriers or entities operating outside of the United States. We comply with all USDOT, FMCSA, and state-specific regulations related to dispatch services.
We reserve the right to refuse service to any individual or company engaged in fraudulent, unethical, or illegal freight operations, including but not limited to double brokering, insurance fraud, or operating under revoked or inactive MC authority.
6. Website and Payment Security
We take the security of your data and payment information seriously.
Our website uses SSL encryption (HTTPS) to ensure all communication is secure.
We are fully PCI DSS Compliant, and all customer payment data is securely processed through Stripe, our trusted payment gateway.
We do not store or directly access sensitive credit card information on our servers.
Customers are encouraged to contact us immediately if they suspect unauthorized use of their payment information.
Learn more about Stripe’s security compliance here: https://stripe.com/docs/security
7. Accepted Payment Methods
We accept the following major credit and debit cards for payment:
Visa
Mastercard
American Express
Discover
If you have any questions regarding our fulfillment policies, feel free to reach out at info@mascotfreights.com.